ShippingHot Mama charges $5.00 for shipping on any purchases under $50. Shipping is FREE for all purchases over $50 and all giftcard purchases. Shipments will be sent by USPS Priority Mail and giftcards are shipped via USPS standard mail. We do not ship internationally. You may, however, place an order from an international address and ship to any U.S. destination.
Any confirmed and shipped order that is refused by the customer and returned to Hot Mama is subject to a 20% restocking charge.
Order Status & TrackingAll orders are shipped via USPS.com Priority Mail. To check the status of an order, please log in to your account, click on Order Status, and select View Details/Status for the order you would like to track. Once an item has shipped, there will be a link to USPS tracking.
Customers have 14 days to return all merchandise to the address below or to any Hot Mama location. All returns must be postmarked within 14 days of receipt of purchase. Merchandise must be returned in original condition, with original tags attached. Upon acceptance of return, we will exchange for like items or, if you choose, credit your Visa, MasterCard, or American Express. Shipping charges are non-refundable. Clearance Merchandise: All clearance merchandise is final sale at time of purchase in stores. Clearance merchandise purchased online is returnable if returned in original condition, with original tags attached. Merchandise must be postmarked within 14 days of receipt of purchase.
Undergarments and lingerie are not returnable.
Denim with rips/tears cannot be returned or exchanged.
Send all returns to:
4388 France Ave South, Suite 200
Edina, MN 55410
If you have a question, call 952-345-2351 or 877-290-6262 anytime between 9am-4pm (CST) Monday-Friday.