ShippingHot Mama charges $5.00 for shipping on any purchases under $50. Shipping is FREE for all purchases over $50 and all giftcard purchases. Shipments will be sent by USPS Priority Mail and giftcards are shipped via USPS standard mail. We do not ship internationally. You may, however, place an order from an international address and ship to any U.S. destination.
Any confirmed and shipped order that is refused by the customer and returned to Hot Mama is subject to a 20% restocking charge.
Order Status & TrackingAll orders are shipped via USPS.com Priority Mail. Upon completion of your order, you will not receive an email confirming tracking information. For additional tracking information, contact us at firstname.lastname@example.org noting the receipt number and specific item.
Customers have 14 days to return all merchandise to address below or to any Hot Mama location. All returns must be postmarked within 14 days of receipt of purchase. Merchandise must be returned in original condition, with original tags attached. Upon acceptance of return, we will exchange for like items or, if you choose, credit your Visa, MasterCard, or American Express. Shipping charges are non-refundable. Clearance Merchandise: All clearance merchandise is final sale at time of purchase in stores. Clearance merchandise purchased online is returnable if returned in original condition, with original tags attached. Merchandise must be postmarked within 14 days of receipt of purchase.
Gift Receipt Policy: Unused merchandise returned with a gift receipt is for exchange only. Customers can exchange with a gift receipt through January 8, 2014.
Undergarments and lingerie are not returnable.
Denim with rips/tears cannot be returned or exchanged.
Send all returns to:
3914 W. 50th Street
Edina, MN 55424
If you have a question, call 952-345-2351 or 877-290-6262 anytime between 9am-4pm (CST) Monday-Friday.