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Shipping and Returns

Shipping

Hot Mama charges $5.00 for shipping on any purchases under $50. Shipping is FREE for all purchases over $50 and all giftcard purchases. Shipments will be sent by USPS Priority Mail and giftcards are shipped via USPS standard mail. We do not ship internationally. You may, however, place an order from an international address and ship to any U.S. destination.

Any confirmed and shipped order that is refused by the customer and returned to Hot Mama is subject to a 20% restocking charge.

Order Status & Tracking

All orders are shipped via USPS.com Priority Mail. To check the status of an order, please log in to your account, click on Order Status, and select View Details/Status for the order you would like to track. Once an item has shipped, there will be a link to USPS tracking.

Returns

Have a change of heart? Easy. Return your tagged, unworn items for a full refund within 30 days of receiving your order. Shopmama.com purchases may be returned to any Hot Mama store or shipped back to us. The boutique experience means new looks come each week, which is why four weeks is our timeframe on returns. This means you get the freshest fashion. Okay, receipts are a hassle, but we still need yours. Sorry, shipping charges are non-refundable. From all of us at Hot Mama, thank you.

All orders placed between April 14 and 27 will receive free return shipping. Don’t love what you purchased? Ordered multiple sizes? Use the prepaid USPS label included with your order and toss your return in the mail. No regrets, no hassle.

Send all returns to:

shopmama.com
4388 France Ave South, Suite 200
Edina, MN 55410

If you have a question, call 952-345-2351 or 877-290-6262 anytime between 9am-4pm (CST) Monday-Friday.

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