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Help

Can you help me find the right product and size?

Not sure how it fits? Want to know why we love it? Or what to wear it with? Let's chat. We're here to make sure you feel beautiful. Connect with us at 877.290.6262 or stylist@hotmamaonline.com. If you contact us outside of business hours (M-F, 9-4 CST) we'll respond within 48 hours

How do I check the balance of a giftcard?

Go into "My Account" to check giftcard balance.

Why isn't there a sizing chart online?

We carry a variety of brands at Hot Mama. Because sizing varies by brand, we do not have a standard sizing chart.

Can I return items to my neighborhood Hot Mama if I order online?

You can return any product ordered online to your local Hot Mama. Product needs to be returned unworn with tickets attached within 30 days of receiving your item. Please bring your receipt/packing slip with so the store can accurately credit your account.

What is the return timeframe?

Product needs to be returned within 14 days of receiving it. All items need to be unworn with tickets attached and receipt/packing slip included. You will be notified once the return has been received and processed.

How do you ship?

We ship by United States Postal Service Priority Mail. Packages usually take 5-7 business days to arrive once we process your order. We do not Express or Overnight Ship. Also, we do not ship internationally.

What if I didn't receive all of my items?

You may receive your order in more than one package. If an item is unavailable to be shipped, we will contact you and credit you for your purchase.

Are shoes, hats or handbags online?

No, but they are available for sale in-stores.

How do I get company coupons or emails?

Each week we send out emails showcasing trends and company promotions that may be happening in stores and online. Sign up to receive these emails on the homepage of shopmama.com or talk to a stylist at your neighborhood Hot Mama. You can also follow us also on Facebook and Twitter.

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